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Technical Support

Technical Support
All modern electronic items run into technical issues over time either due to configuration issues, calibration issues, process changes, component failure etc., so Athena offers free phone support for those times when you run into some technical difficulties. If your controller is unresponsive to corrective suggestions, for a nominal fee we can evaluate and recommend whether to repair or replace.

Product Configuration Help
Due to the flexible nature of all Athena products, making sure you have the correct controller for the job you have is just a phone call or email away. Athena is also one of the leading designers and builders of custom controller hardware and software with many OEM customers sourcing their controller needs through us, so we can always find the correct controller for your needs and budget.

Application Help
Athena’s controls can be used in an extremely wide array of different process control loops and it can be confusing knowing which controller is best for the application, whether you need proportional, integral or derivative control, or full PID control. Athena has been around for decades and we’ve seen an incredible diversity of applications so chances are we can help talk you through your application needs.
Success Stories
“BEDROS has worked great for our heat tracing purposes. One of its advantages over our other heat trace controllers is the ease of set point and alarm changes. Very limited training was required, and our production associates are most comfortable using that controller. Other major advantages are the range of alarm types and their audible/visual display. We used to have to constantly monitor the heat trace, and we often found out about failures too late, leading to hours of plant shut down. With BEDROS, issues can be easily heard, seen and tackled.”
Hilliard's Chocolate System is a manufacturer of chocolate machinery used by companies ranging from "Mom and Pop" candy stores to the largest confectioners in the world. We have been using Athena Controls since 1983 to maintain the critical temperatures needed in chocolate. Depending on the application we use the non-indicating 80 Series, 1/16 DIN model 16C and Foundation series model EMC10. We find Athena products to be reliable and cost effective. The staff, from sales to engineering to production are always ready to help when needed. I highly recommend Athena Controls.